Worker Assistance Team Leader

ForestWorks are providing support services to workers impacted by the Victorian Forestry Plan. 

We are seeking a dynamic and committed Team Leader who wants to positively support workers through this transition.

You will lead a passionate team of Worker Assistance Coordinators who are the first point of contact for workers

and their families across Victoria.

This is a highly rewarding role with excellent remuneration and benefits for the right candidate.

About ForestWorks

ForestWorks is an industry owned not-for-profit organisation offering services to support the skills development of the forest, wood, paper, timber and furnishing industries.

We work with businesses, government, industry associations, unions and the education and training sector to assist our industries, their people, and enterprises in developing a highly skilled and qualified workforce.

The organisation’s core focus is on skills development initiatives and programs that assist industry adapt to changing operating environments.

The Role

Reporting to the Project Manager, the Worker Assistance Team Leader will have the overall responsibility of effectively managing the Workers Assistance Coordinators for the Victorian Forestry Plan Worker Support Program.

We are looking for a compassionate individual who will make a difference to the community of people who are affected by the Victorian Forestry Plan. The Worker Support Program provides support for workers affected by native timber transition under the Victorian Forestry Plan, their families and community members.

Whilst this is a fixed term position to 31 October 2024 starting ASAP, end date will be subject to successful conclusion of the transition program and may be extended.

Key Areas of Responsibility

The Worker Assistance Team Leader’s duties will include, but are not limited to:

  • Management of Workers Assistance Coordinators.
  • Supporting the Local Operations Groups.
  • Supporting the Project Manager to ensure that program operations are compliant with, funding arrangements, guidelines, contracts and organisational policies and procedures.
  • Providing accurate and timely information relating to the program to all relevant stakeholders.
  • Implementing systems and processes to drive compliance and to ensure that technical aspects of the program are effective and efficient.
  • Undertake research and analysis, interpret, and solve problems and identify opportunities for improvements in processes to support service delivery and meet objectives of the Worker Support Program.

  • Establish and maintain effective relationships with internal and external providers, negotiating and clarifying deliverables, and addressing issues raised.


  • Supporting the Project Manager with managing program documentation that fosters best practice and continuous improvement, including development, implementation, and review of Standard Operating Procedures (SOP).
  • Attendance at meetings as required.
  • Other duties as required within the general scope of this role.

    To be considered for this role you will need to meet the following criteria:

  • Experience working within the employment services industry desirable.
  • Strong understanding of the forestry sector and the needs of businesses and workers

    affected by the VFP desirable.

  • Highly developed written skills, a high level of attention to detail and the proven ability to convert complex information into plain language.
  • A sound understanding of MS Office or related software.
  • Ability to provide support with program coordination and compliance.
  • Interpersonal & management skills.
  • Capacity to develop innovative approaches to problem solving.
  • Demonstrated ability to understand, communicate with and effectively interact with

    people across cultures, backgrounds, and abilities.

  • Skill in contributing to contract management activities that promote continuous improvement and maintain compliance across our programs.
  • An eye for detail, is efficient and understands the need for compliance.
  • Ability to proactively analyse and assess uncomfortable situations and to identify appropriate resolutions.
  • Ability to remain professional and tactful.
  • Ability to work as part of a team as well as periods of autonomy.
  • Thorough understanding of privacy and confidentiality.


  • Fixed term contract until 31 October 2024 with possibility of extension, starting ASAP.
  • Transparent pay scale – see below excerpt from ForestWorks and CFMMEU Manufacturing Division Collective Employment Agreement 2021-2024 [2021] FWCA 5632
    • Level 7: $140,048 - $162,996 base salary
  • 13.5% Superannuation (as compared to the standard 10.5%)

ForestWorks Classification Structure and pay rates from 1 April 2023


Steps within the Levels





Job Description






Program Manager